Defective online order – demand subsequent performance
Defect after delivery? 2-year statutory warranty. We draft the right letter.
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Fecha límite vista
2-year statutory warranty
§ 438 BGB
You have 2 years from handover. After 6 months the burden of proof shifts – acting quickly pays off.
Lo que usted puede hacer aquí en 5 minutos
For defective goods you have a two-year statutory warranty (Gewährleistung). First choice: subsequent performance (repair or replacement) – not an immediate refund.
Describe the order details + the defect – we deliver a demand for subsequent performance with a deadline and – once the deadline has expired – withdrawal/price reduction.
Tres pasos para el resultado
Record the order
Seller, order number, defect, date the defect was discovered.
Demand for subsequent performance
Letter with a reasonable deadline (usually 2 weeks).
Withdrawal/price reduction
After the deadline expires: a second letter exercising your right to choose.
- Record the order – Seller, order number, defect, date the defect was discovered.
- Demand for subsequent performance – Letter with a reasonable deadline (usually 2 weeks).
- Withdrawal/price reduction – After the deadline expires: a second letter exercising your right to choose.
- No claims under a manufacturer's guarantee – only the statutory warranty.
- No international shipping/customs disputes.
- No sourcing of spare parts.
Transparencia
Qué comprueba la IA — y qué solo puede decidir un abogado
Una IA solo es tan buena como la pregunta. Por eso le mostraremos abiertamente dónde es fiable su respuesta y dónde debería hablar sin falta con un abogado.
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