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Verbraucher · Travel & flight problems

Flight delay, cancellation, defective package holiday – secure your compensation

Regulation (EC) 261/2004 for flights, package travel law for hotels: we calculate your claims and write the claim letter.

Empiece gratis

Comprobación rápida: ¿Qué hacer?

3 preguntas breves – no es necesario registrarse.

Was the arrival delay ≥ 3 hours or was the trip cancelled?
Was weather, a strike or force majeure given as the reason?
Has the airline already clearly refused?

Fecha límite vista

Flights up to 3 years, package holidays 1 month to give notice

VO 261/2004 / § 651j BGB

Air passenger rights only become time-barred after 3 years. Travel defects, however, must be reported without undue delay on site and no later than 1 month after the trip.

Lo que usted puede hacer aquí en 5 minutos

For flight delays of 3 hours or more, cancellations or defects in a package holiday, you are often entitled to fixed compensation or a reduction of the travel price. Many airlines only pay after a reminder.

Describe the booking details and the incident – we calculate the fixed compensation (€250/400/600) or the reduction rate and deliver a claim letter.

Cómo funciona

Tres pasos para el resultado

1

Record the incident

Flight/booking number, distance, arrival delay, defects at the hotel.

2

Calculate your claim

Regulation 261/2004 for flights, §§ 651i ff. BGB for package holidays, the Frankfurt table (Frankfurter Tabelle) for hotel defects.

3

Send the letter

PDF claim letter with a 14-day deadline.

Lo que usted recibe
  • Record the incidentFlight/booking number, distance, arrival delay, defects at the hotel.
  • Calculate your claimRegulation 261/2004 for flights, §§ 651i ff. BGB for package holidays, the Frankfurt table (Frankfurter Tabelle) for hotel defects.
  • Send the letterPDF claim letter with a 14-day deadline.
Lo que no es
  • No filing of an action or representation in court.
  • No guarantee of success in extraordinary circumstances (strike, weather).
  • No representation against travel insurers.

Transparencia

Qué comprueba la IA — y qué solo puede decidir un abogado

Una IA solo es tan buena como la pregunta. Por eso le mostraremos abiertamente dónde es fiable su respuesta y dónde debería hablar sin falta con un abogado.

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