Withdraw from an online order or contract
14-day withdrawal period – we draft the appropriate withdrawal letter with the correct return logic.
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14 days
§ 355 Abs. 2 BGB
The withdrawal period is 14 days from receipt of the goods. If the information on the right of withdrawal is missing, it is extended by 12 months.
Lo que usted puede hacer aquí en 5 minutos
For consumer contracts concluded at a distance, a 14-day right of withdrawal (Widerrufsrecht) almost always applies. We help you withdraw on time and clarify questions about returns and compensation for loss in value.
Enter the order details or upload the confirmation – we deliver a withdrawal letter and a short note on your return obligations.
Tres pasos para el resultado
Enter the order details
Seller, order number, date, item.
Deadline check
We check whether the 14-day period is still running (or 12 months + 14 days if the information was defective).
Withdrawal as PDF
Written withdrawal letter referring to the order and requesting a refund.
- Enter the order details – Seller, order number, date, item.
- Deadline check – We check whether the 14-day period is still running (or 12 months + 14 days if the information was defective).
- Withdrawal as PDF – Written withdrawal letter referring to the order and requesting a refund.
- No withdrawal for B2B contracts (no consumer involved).
- No automatic dispatch – you must send the letter yourself.
- No refund in our name.
Preguntas frecuentes
Preguntas frecuentes sobre este caso
Transparencia
Qué comprueba la IA — y qué solo puede decidir un abogado
Una IA solo es tan buena como la pregunta. Por eso le mostraremos abiertamente dónde es fiable su respuesta y dónde debería hablar sin falta con un abogado.
In disputes about compensation for loss in value, custom-made goods or if the seller rejects the withdrawal, a lawyer's assessment is worthwhile.
Cartas y comprobaciones adicionales
- Review an NDAContractual penalty, term, IP clauses, severability clause – a risk heat map at a glance.
- GDPR access requestWhat does a company store about me? Standard request with a deadline, escalation to the supervisory authority.
- Travel & flight problemsRegulation (EC) 261/2004 for flights, package travel law for hotels: we calculate your claims and write the claim letter.
- Defective orderDefect after delivery? 2-year statutory warranty. We draft the right letter.
¿Preparado para resolver su caso?
Empiece gratis. Sin tarjeta de crédito. Listo en 2 minutos.
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