Defective online order – demand subsequent performance
Defect after delivery? 2-year statutory warranty. We draft the right letter.
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2-year statutory warranty
§ 438 BGB
You have 2 years from handover. After 6 months the burden of proof shifts – acting quickly pays off.
Cosa può fare qui in 5 minuti
For defective goods you have a two-year statutory warranty (Gewährleistung). First choice: subsequent performance (repair or replacement) – not an immediate refund.
Describe the order details + the defect – we deliver a demand for subsequent performance with a deadline and – once the deadline has expired – withdrawal/price reduction.
Tre passaggi per il risultato
Record the order
Seller, order number, defect, date the defect was discovered.
Demand for subsequent performance
Letter with a reasonable deadline (usually 2 weeks).
Withdrawal/price reduction
After the deadline expires: a second letter exercising your right to choose.
- Record the order – Seller, order number, defect, date the defect was discovered.
- Demand for subsequent performance – Letter with a reasonable deadline (usually 2 weeks).
- Withdrawal/price reduction – After the deadline expires: a second letter exercising your right to choose.
- No claims under a manufacturer's guarantee – only the statutory warranty.
- No international shipping/customs disputes.
- No sourcing of spare parts.
Trasparenza
Cosa controlla l'IA — e cosa può decidere solo un avvocato
Un'IA è valida solo quanto la domanda. Ecco perché Le mostreremo apertamente dove la Sua risposta è affidabile e dove dovrebbe assolutamente parlare con un avvocato.
Ulteriori lettere e verifiche
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