Welche Verträge sind ausgeschlossen?

U.a. individuell angefertigte Waren, versiegelte Hygieneartikel nach Entsiegelung, schnell verderbliche Ware, digitale Inhalte mit ausdrücklichem Verzicht.

Wer trägt die Rücksendekosten?

Grundsätzlich der Verbraucher, sofern der Händler darauf hingewiesen hat.

Wann muss erstattet werden?

Innerhalb von 14 Tagen nach Widerruf, wobei der Händler die Rückerhalt der Ware abwarten darf.

Contenuto per IT in preparazione — viene mostrata la versione tedesca predefinita.

Verbraucher · Online withdrawal

Withdraw from an online order or contract

14-day withdrawal period – we draft the appropriate withdrawal letter with the correct return logic.

Inizia subito – Inizia gratuitamente →Tutti i casi d'uso

Inizia gratuitamente

Scadenza in vista

14 days

§ 355 Abs. 2 BGB

The withdrawal period is 14 days from receipt of the goods. If the information on the right of withdrawal is missing, it is extended by 12 months.

Cosa può fare qui in 5 minuti

For consumer contracts concluded at a distance, a 14-day right of withdrawal (Widerrufsrecht) almost always applies. We help you withdraw on time and clarify questions about returns and compensation for loss in value.

Enter the order details or upload the confirmation – we deliver a withdrawal letter and a short note on your return obligations.

Come funziona

Tre passaggi per il risultato

Enter the order details

Seller, order number, date, item.

Deadline check

We check whether the 14-day period is still running (or 12 months + 14 days if the information was defective).

Withdrawal as PDF

Written withdrawal letter referring to the order and requesting a refund.

Cosa riceve

Enter the order details – Seller, order number, date, item.
Deadline check – We check whether the 14-day period is still running (or 12 months + 14 days if the information was defective).
Withdrawal as PDF – Written withdrawal letter referring to the order and requesting a refund.

Cosa non è

No withdrawal for B2B contracts (no consumer involved).
No automatic dispatch – you must send the letter yourself.
No refund in our name.

Domande frequenti

Domande frequenti su questo caso

Trasparenza

Cosa controlla l'IA — e cosa può decidere solo un avvocato

Un'IA è valida solo quanto la domanda. Ecco perché Le mostreremo apertamente dove la Sua risposta è affidabile e dove dovrebbe assolutamente parlare con un avvocato.

In disputes about compensation for loss in value, custom-made goods or if the seller rejects the withdrawal, a lawyer's assessment is worthwhile.

Altri casi d'uso

Ulteriori lettere e verifiche

Questioni legali senza un documento Chat domande di follow-up e invio di follow-up Mercato degli avvocati e trasmissione

Termini giuridici e aree del diritto correlati

Diritto dei consumatori · Diritto di recesso · Template letter: withdrawal from a distance contract

Pronto a risolvere il Suo caso?

Inizia gratuitamente. Nessuna carta di credito. Pronto tra 2 minuti.

Inizia