Defective online order – demand subsequent performance
Defect after delivery? 2-year statutory warranty. We draft the right letter.
Gratis aan de slag
Snelle check: wat moet er gebeuren?
3 korte vragen – aanmelden is niet nodig.
De deadline in het oog houden
2-year statutory warranty
§ 438 BGB
You have 2 years from handover. After 6 months the burden of proof shifts – acting quickly pays off.
Wat u hier in 5 minuten kunt regelen
For defective goods you have a two-year statutory warranty (Gewährleistung). First choice: subsequent performance (repair or replacement) – not an immediate refund.
Describe the order details + the defect – we deliver a demand for subsequent performance with a deadline and – once the deadline has expired – withdrawal/price reduction.
In drie stappen naar het resultaat
Record the order
Seller, order number, defect, date the defect was discovered.
Demand for subsequent performance
Letter with a reasonable deadline (usually 2 weeks).
Withdrawal/price reduction
After the deadline expires: a second letter exercising your right to choose.
- Record the order – Seller, order number, defect, date the defect was discovered.
- Demand for subsequent performance – Letter with a reasonable deadline (usually 2 weeks).
- Withdrawal/price reduction – After the deadline expires: a second letter exercising your right to choose.
- No claims under a manufacturer's guarantee – only the statutory warranty.
- No international shipping/customs disputes.
- No sourcing of spare parts.
Transparantie
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Overige brieven en controles
Consumentenrecht · Free default interest calculator · Template letter: notice of defects for a purchase
- Review an NDAContractual penalty, term, IP clauses, severability clause – a risk heat map at a glance.
- Online withdrawal14-day withdrawal period – we draft the appropriate withdrawal letter with the correct return logic.
- GDPR access requestWhat does a company store about me? Standard request with a deadline, escalation to the supervisory authority.
- Travel & flight problemsRegulation (EC) 261/2004 for flights, package travel law for hotels: we calculate your claims and write the claim letter.
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