Question 1

What is Smart Legal Pro?

Accepted Answer

An AI-assisted platform for contract analysis and for drafting legal letters — not a lawyer within the meaning of the RDG and not a lawyer directory.

Question 2

How much does it cost?

Accepted Answer

You get a free starter credit pack on signup. Current per-action prices are shown at /pricing or in the dashboard under Credits.

Question 3

Are my documents safe?

Accepted Answer

All documents are stored on EU servers, GDPR-compliant, with per-user row-level security. See /security and /legal/dpa.

Question 4

How do I delete my account?

Accepted Answer

Dashboard → Settings → Delete account. Reversible for 30 days, permanent after (GDPR Art. 17).

Question 5

Who are Lex and Lexi?

Accepted Answer

Lex and Lexi are your free help & support assistants: they explain how things work, point you to the right tool, and help with your account, credits or a support ticket — no legal substance. For real legal questions, analysis, chat and letters, Lexi works in the paid areas (credits). Pick your persona (Lex or Lexi) — also right inside the help chat.

Question 6

Does Lexi answer my legal question?

Accepted Answer

No — Lex/Lexi are free and must not deliver legal substance (no interpretation, odds, deadline assessment, § citations). They route you to Legal questions, Legal chat, My documents or Writing assistant — those use credits.

Question 7

When should I use the writing assistant?

Accepted Answer

When you want to describe your matter freely: /app/assistent — follow-up questions, then routing to letters, contracts, or upload. Best when you're unsure which template fits.

Question 8

When legal questions instead of chat?

Accepted Answer

Legal questions (/app/rechtsfragen): detailed facts, structured answer with sources. Chat (/app/chat): follow-ups on an already uploaded document.

Question 9

I have a PDF — where to?

Accepted Answer

My documents (/app/vault): upload → analysis with playbooks → deadlines, risks, optionally a letter or a lawyer.

Question 10

Private vs company — does it matter?

Accepted Answer

Yes: Lex/Lexi suggest matching paths (e.g. dunning as consumer vs. NDA/DPA for business). Active identity under Settings → Identities.

Question 11

How does contract analysis work?

Accepted Answer

Upload document → AI extracts risks, deadlines, clauses → you get a score, recommendations, and a plain-text report. My Documents → Document → Analyze.

Question 12

Which languages are supported?

Accepted Answer

UI: DE, EN, FR, IT, ES, NL, PL. AI analysis: DE and EN are most mature; other languages work but may produce shorter outputs.

Question 13

How do I buy credits?

Accepted Answer

Dashboard → Credits → pick a pack → Stripe checkout. Invoice is emailed immediately and credits are available right away.

Question 14

Where are my invoices?

Accepted Answer

Settings → Billing. Invoices are also emailed automatically (Brevo).

Question 15

Private person or company — how do I switch?

Accepted Answer

Settings → Identities. Add multiple (private, Ltd., freelancer …) and pick the active one before each action. Letterheads and invoices follow automatically.

Question 16

How do I reset my password?

Accepted Answer

Login → 'Forgot password'. You'll get a link by email (valid for 15 minutes).

Question 17

Do I get push notifications for deadlines?

Accepted Answer

Yes, opt-in in Settings → Notifications. Reminders are also sent via email.

Question 18

Do you refer people to lawyers?

Accepted Answer

Not today: we do not run a lawyer directory, and referral is planned. You can export your documents and instruct a firm of your choice yourself — the official lawyer searches for each country are under “Find a lawyer”.

Question 19

What can't the platform do?

Accepted Answer

No legal advice within the meaning of the RDG, no representation in court, no guaranteed prospects of success. For binding steps, please contact a lawyer.

Question 20

Is my data end-to-end encrypted?

Accepted Answer

Encrypted in transit (TLS) and at rest. The lawyer portal adds per-client access control and audit logs.

Question 21

Can I export my data?

Accepted Answer

Yes: Settings → GDPR → 'Export data'. You'll get a ZIP with all documents, analyses and letters.

Question 22

What is an Action-Brief / action plan?

Accepted Answer

A structured 3-phase plan for a document you already analyzed: situation assessment, success-likelihood signal, and concrete steps for today, this week, and mid-term — plus a recommendation whether to involve a lawyer. Available in My Documents under the analysis.

Question 23

How much does an Action-Brief cost?

Accepted Answer

The price depends on the length of the document. You see the exact price before you order – nothing is charged until you confirm. If generation fails, the credits charged are refunded automatically; the record appears in your credit history.

Question 24

I have a legal question and a document — what do I use?

Accepted Answer

If the document is central (notice, contract, termination): My Documents → upload → analysis → Action-Brief. If you first want to understand the legal situation: Legal questions — at the end you'll see a hint to upload the document for the action plan.

Question 25

Does source search / web search cost extra?

Accepted Answer

Yes — optionally. Standard analysis and chat do not use live web search. When you mark a passage and choose “Add sources”, a targeted primary-source search (Perplexity) runs. The price is shown before you start (credits, admin-configurable as source_verify_expand). Repeat searches for the same text within 24 h may come from cache — then no extra credits.

Question 26

What if the AI got something wrong?

Accepted Answer

Tell us! Every AI result has 👍/👎. Tapping 👎 opens a short form: pick what was wrong (incorrect, outdated, doesn't fit the case) and optionally add a note. A human on our quality team reviews every report — that's how we fix prompts and playbooks before others run into the same issue. We occasionally reward especially helpful reports with credits. Note: AI output remains an assessment and does not replace review by a lawyer.

Question 27

What is the deadline second check?

Accepted Answer

An optional safeguard: in your case's deadline list you can have a detected deadline double-checked. The source document is re-read, the deadline independently re-derived and marked “confirmed” or “corrected” — including period start, end date, jurisdiction, next step and a short explanation. It costs credits (price shown up front). The second check is also AI and does not replace a lawyer's deadline control.

Question 28

What does the per-case strategy recommendation do?

Accepted Answer

It brings together everything in your case — facts, document analyses, deadlines, legal questions — and derives prioritized next steps, chances, risks and open decisions. Deliberately not a recap of the document analysis you've already read. From there you continue straight into chat, a call, a letter or a lawyer handover. It costs credits (price shown up front); not legal advice.

Question 29

Writing assistant, letter catalog, or reply from document — when to use which?

Accepted Answer

Writing assistant: describe your matter freely — AI asks follow-ups and routes you to standard reply letters (approx. 1–3 pages). Contracts or long documents: letter catalog or /vertraege. Reply from document: upload the original and start the wizard.

Question 30

Document chat vs. writing assistant — what's the difference?

Accepted Answer

Document chat: Q&A about an uploaded document — ideal for understanding, follow-ups and summaries. Writing assistant: structured creation of a new standard reply letter (wizard, PDF export) — not for contracts or long documents.

Question 31

How does the AI read a long document in the chat – and what does it cost?

Accepted Answer

Up to about 12 pages, the whole document is available for every answer – each question costs as usual. A longer document is at first only read from the beginning, plus targeted look-ups when needed. If the AI should know all of it, have it **read in full** once: the price is shown first and only charged after you confirm; afterwards the document stays read as long as it is unchanged. With **“In detail”** under an answer you get a longer, structured answer in which the AI looks things up in the document more often. More in the wiki: “Talking to a document”.

Question 32

What is “Add sources” in Vault and chat?

Accepted Answer

Standard analysis and chat do **not** use live web search. Select at least 30 characters → “Add sources” → confirm (credits, price shown first). Perplexity searches primary sources for your selection; the analysis is **not** recalculated. Results: research summary, sources with snippet check (“found on page” / “not confirmed”), claims without sources listed separately. Saved per document — your research archive.

Question 33

Does this replace legal advice?

Accepted Answer

No. We provide legal information and self-help. For binding advice see our RDG notice.

Question 34

Where are my documents stored?

Accepted Answer

EU hosting. Documents are stored encrypted. More on our security page.

Question 35

Is my data used for AI training?

Accepted Answer

No. Content is not used for third-party AI training.

Question 36

How long is data kept?

Accepted Answer

Anonymous trial analyses: the uploaded file is deleted no later than 8 days after upload, the analysis result and metadata after 14 days. In your account you decide yourself — you can delete any document at any time.

Question 37

Do I need a credit card?

Accepted Answer

No. Signup and quick check work without a payment method.

Question 38

What does a lawyer inquiry cost?

Accepted Answer

The inquiry itself is free. Fees are agreed directly with the lawyer.

Question 39

How do I find a lawyer?

Accepted Answer

Our AI prepares your matter with findings, risks and a recommendation. You look for a firm through the official lawyer searches: How to find a lawyer.

Question 40

Which file formats are accepted?

Accepted Answer

PDF, DOCX and TXT up to 5 MB for the free quick check; larger files after signup.

Question 41

Is the system up right now?

Accepted Answer

Live status is on our status page.

Frequently asked questions

Platform & AI

Writing & AI help

General

Privacy & security

Pricing

Finding a lawyer

Technical

Where to go deeper

Still have questions?

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