Triage legal-protection cases faster, escalate more clearly.
Smart Legal Pro complements existing processes with AI pre-checks, deadline signals and structured case context — from first contact to lawyer handover.
Start for free
- Law by country
- GDPR-compliant
- No AI training
- PII masking
- Lawyer handover
- Seven languages
In legal-expenses insurance the workload does not come from the difficult cases but from the unclear ones. A phone call, an account in the customer's own words, a photo of a letter — and from that an assessment has to emerge on whether and to what extent anything needs doing.
Smart Legal Pro sits in front of that step. Policyholders describe their matter, upload their documents and receive a structured first assessment: what it is about, which deadline is running, what is evidenced and what is missing. The result is a traceable record rather than a free-text note.
The boundary is drawn deliberately: the platform makes no coverage decision and replaces no legal review. It ensures the decision you make rests on organised information — and hands over to a law firm in a structured way when the time comes.
What the upstream step delivers
Four points where a structured first contact differs from a free-text report.
Standardised first assessment
Consistent intake quality for typical legal-protection scenarios instead of free-text uncertainty.
Deadlines & risks visible early
Critical time windows and escalation signals are shown with priority.
Traceable history
Legal questions, chat follow-ups and retests remain as an auditable case history.
Seamless handover to specialist firms
When needed, structured transfer including document context instead of media breaks.
- Legal questions without a document
- Chat with follow-ups in the matter
- Analysis, exports, lawyer handover
- Writing assistant & templates
We make no coverage decision. We make sure yours rests on organised information.
Who submitted what and when — without reconstructing it from emails
Every step is recorded with a timestamp and a source: the account given, each uploaded document, each detected deadline and every later addition. When new information arrives, nothing is overwritten — the record is extended.
- Day 0Matter describedFirst contact, in the customer's own words
- Day 0Letter uploaded, deadline detectedDocument analysis with the passage in the original
- Day 2Further documents submittedAddition; the previous state is preserved
- Day 3Handover to a law firmWith documents, chronology and the assessment so far
What is actually evidenced — and what was merely asserted
The pre-check separates what follows from the documents submitted, what is disputed between the parties, and where something is simply still missing. The third category is the useful one: it names the question that would otherwise be asked two weeks later.
- The letter was received on the stated dateEvident from the submitted document
- The defect was reported in timeThe other side disputes the timing
- Amount of the claimed lossNo evidence submitted — follow-up needed
What the platform is prepared for in substance
Figures from the actual catalogue — no customer, case or rate figures we cannot substantiate.
- Case examples with an insurance angle
- 6
- Denied benefits, road accidents, travel defects, health insurance, care level, fines.
- Areas of law
- 14
- A way of grouping matters by topic, not a measure of legal advice provided.
- Interface languages
- 7
- Policyholders can describe their matter in the language they are confident in.
Frequent questions from insurers
How to get a picture of it
The case examples show the process exactly as policyholders see it.
Start free
Lexi shows the fastest path: structured assessment first, then a clean handover to vetted lawyers when needed.