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Credits, pricing & refunds

Where do I see what something costs before I start?

The price is always displayed before any paid action – here is how to find and understand it.

Updated 27 October 2026
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You never pay "blindly". Before every paid action, you will see how many credits it costs.

Where the price is displayed

  • Directly at the action: Before you trigger, for example, an analysis, an action plan (Action-Brief), or a letter, a cost notice with the credit price will appear.
  • For options: Where there is a standard and a premium variant (e.g., a deeper analysis), the price is displayed next to each variant.
  • When adding a document in the chat: The price for adding it is shown in advance and is only charged after you confirm (Adding more documents in the chat).
  • When reading in a long document and for "Detailed": The price is displayed in the window or on the button before anything is charged (Talking to a document).
  • For voice input: Before starting, you will see the costs of the conversation and – if activated – the price per minute of the extension.

Deduction only after confirmation

Nothing happens without your confirmation. If your balance is insufficient, you will be notified and directed to top up your credits.

What is free of charge

Some steps do not cost anything – for example, the summary of your conversation via email and assistance from Lex and Lexi. In the writing assistant, you can also see directly at the input field whether the description and the clarification rounds are free of charge or cost credits; only the actual creation is always subject to a fee. The internal summary of very long chat conversations is also free of charge for you (Long conversations: What the AI keeps in view).

Keeping a complete overview

You can find your current balance and every past transaction under Credits – see Where can I see my expenses?. Why prices vary is explained in Prices & Costs — what does what cost?.

Related topics: Prices & Costs — what does what cost? · Credits: The credit system · Where can I see my expenses? · Topping up & redeeming credits · Recommendations from Lexi: the next logical step

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