Trust & transparency
Resetting your password
How to regain access if you have forgotten your password.
Updated 4 October 2026
You can no longer access your account? No problem – this is how you reset your password.
How to proceed
- Click on "Forgot password" on the login page.
- Enter your email address.
- You will receive a link via email, which is valid for a limited time.
- Open the link and set a new, strong password.
Good to know
- Please also check your spam folder if the email does not arrive.
- Use a unique password that you do not use anywhere else (security).
- In case of suspected unauthorized access: Change your password immediately and inform Support.
Related topics: security · managing your account · is this secure · help and support
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