Contract templates currently German only
Terms & Conditions for Consumers (B2C)
Consumer terms that handle the right of withdrawal correctly — for an online shop, digital content or services, without an outdated EU platform reference.
These terms are intended for contracts with consumers under German civil law (§ 13 BGB) — separate from our B2B terms, with completely different mandatory content. The wizard steers the right of withdrawal by offer type: physical goods, digital content without a physical carrier, or a service — each with the correct expiry rule. Complemented by contract formation, price disclosures, the mandatory 2-year warranty and the required notice on consumer dispute resolution under § 36 of the German Consumer Dispute Resolution Act (VSBG).
- Law by country
- GDPR-compliant
- No AI training
- PII masking
- Lawyer handover
- Seven languages
What's in this template
Numbers from the actual definition — not marketing slides.
- Clauses
- 44
- Clause variants
- 3
- Wizard fields
- 31
- Quality checks
- 9
- Legal basis citations
- 26
What the contract contains
- Contract formation (shop order, registration or individual offer)
- Mandatory gross price disclosure, payment methods, due date
- Right of withdrawal with the correct expiry clause per offer type (goods/digital content/service)
- Statutory exceptions to the right of withdrawal (custom-made goods, perishable goods, sealed hygiene items, and others)
- Mandatory 2-year warranty with reversed burden of proof (cannot be shortened)
- Mandatory notice on consumer dispute resolution under § 36 VSBG — without the outdated reference to the EU ODR platform that was shut down in July 2025
Optional additional clauses
- Voluntary guarantee (manufacturer's/seller's guarantee) in addition to the statutory warranty
- Retention of title until full payment
- Customer account obligations, force majeure, extended severability clause
When you need this contract
- Online shop selling physical goods to consumers
- SaaS or app offering with digital content without a physical carrier
- Services provided to consumers (consulting, processing, activation)
- Clean handling of the right of withdrawal depending on the offer type
Who it is for: Online shops, SaaS providers and service providers that sell to consumers (not exclusively to businesses).
For complex fields such as the scope of services or the purpose, you can request a suggestion via the sparkle button — the suggestion stays editable before it enters the contract.
Once created, you can hand the contract to a suitable lawyer from our network with one click — including full text and metadata.
These terms summarize the statutory right of withdrawal, but do not replace the separate withdrawal instructions with a model withdrawal form that must be provided before the contract is concluded. For regulated product categories, international consumers outside the EU, or AI-supported automated individual decisions, we recommend legal review.
Our templates are ready-made documents that you adapt to your case. They are not legal advice and do not replace a review by a lawyer; we give no guarantee of correctness, completeness or up-to-dateness. Use is at your own responsibility.
Frequently asked questions
A finished contract in 5 minutes.
Answer a few questions — the wizard does the rest. PDF + DOCX ready to download.
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