Withdraw from an online order or contract
14-day withdrawal period – we draft the appropriate withdrawal letter with the correct return logic.
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Deadline at a glance
14 days
§ 355 Abs. 2 BGB
The withdrawal period is 14 days from receipt of the goods. If the information on the right of withdrawal is missing, it is extended by 12 months.
It is an AI, not a person: nobody looks at your individual case, and we do not know who signs up or for what reason. That is why we give pointers, but no legal advice on the individual case. Guidelines and playbooks in the platform are only guardrails: the AI relies on the available sources and your information. AI can make mistakes — check important results, and if in doubt, ask a lawyer.
What you can do here in 5 minutes
For consumer contracts concluded at a distance, a 14-day right of withdrawal (Widerrufsrecht) almost always applies. We help you withdraw on time and clarify questions about returns and compensation for loss in value.
Enter the order details or upload the confirmation – we deliver a withdrawal letter and a short note on your return obligations.
Results in three steps
Enter the order details
Seller, order number, date, item.
Deadline check
Our AI tools check whether the 14-day period is still running (or 12 months + 14 days if the information was defective).
Withdrawal as PDF
Written withdrawal letter referring to the order and requesting a refund.
- Enter the order details – Seller, order number, date, item.
- Deadline check – Our AI tools check whether the 14-day period is still running (or 12 months + 14 days if the information was defective).
- Withdrawal as PDF – Written withdrawal letter referring to the order and requesting a refund.
- No withdrawal for B2B contracts (no consumer involved).
- No automatic dispatch – you must send the letter yourself.
- No refund in our name.
FAQ
Common questions about this case
Transparency
What the AI checks — and what only a lawyer can decide
An AI is only as good as the question. We show openly where your answer is reliable and where you should speak with a lawyer.
In disputes about compensation for loss in value, custom-made goods or if the seller rejects the withdrawal, a lawyer's assessment is worthwhile.
More letters & checks
- Traffic ticket & fineUpload a photo of the notice, the AI checks form, deadline and prospects of success – objection letter in under 5 minutes.
- Reminder & payment orderIs the claim justified? The AI checks limitation, amount and legal basis – plus a suitable reply or objection (Widerspruch).
- Terminate a tenancyTermination letter with the correct notice period, address and request for confirmation – as a PDF in 2 minutes.
- Rent reductionDefect notice, deadline for remedy and rent reduction letter with concrete reduction rates from case law.
